What is COVID- 19 (Coronavirus)?

Coronaviruses are a large family of viruses that cause respiratory infections. These can range from the common cold to more serious diseases.

COVID-19 is a disease caused by a new form of coronavirus. It was first reported in December 2019 in Wuhan City in China.

Other coronaviruses include Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).


If you have serious symptoms, such as difficulty with breathing, call 000 for urgent Medical help. Some of the symptoms include:

  • Coughing
  • Fever
  • Breathing
  • Fatigue

If you feel unwell please contact your GP and notify SDSA on 9498 4800.

What are we doing to monitor and respond

We are closing monitoring the impact of COVID – 19 (Coronavirus) to ensure the safety of all employees, clients and families

  • SDSA monitoring Department of Health websites
  • Engaging with email notifications on the current alert status
  • Implementing measures to keep our employees and clients healthy and safe during this period.
  • Our carers have been provided specific training and education on COVID- 19
  • Support workers have also had refresher infection control training
  • Professional COVID-19 cleaning services are on standby if we identify a confirmed case
  • We are still providing all aspects of services provision
  • Our Support Worker are provided with appropriate PPE & Clothing to minimise risk of infection
  • Working at home arrangements are in place for relevant employees
  • Greater emphasis on hygiene, specifically relation to hand washing and coughing/sneezing into a tissue with elbows
  • Hand sanitisers are available through the office and lifestyle centre
  • Physical contact and social distancing are in place where practical
  • Changes to the alert status may require review of service

People most at risk

You are at risk if you are:

  • aged 70 years or over
  • aged 65 years or over and have a chronic medical condition
  • an Aboriginal and Torres Strait Islander person aged 50 years and over who has a chronic medical condition
  • immune suppressed

There is currently no cure or vaccine for coronavirus, or immunity in the community, so you need to protect yourself.

How to protect yourself

You should maintain good hygiene and take care when interacting with other people. These are the best defences for you and your family against coronavirus. This includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of used tissues immediately into a rubbish bin and washing your hands
  • washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
  • using alcohol-based hand sanitisers (60% alcohol), where available
  • cleaning and disinfecting surfaces you have touched
  • Staying 1.5 metres away — 2 arms’ length — from other people. This is an example of physical distancing
  • continuing to stay at home and avoid contact with others
  • continuing to avoid non-essential travel
  • considering having the chemist deliver your medicines
  • considering having your groceries and essential items delivered to your home

If you are concerned

You can call the National Coronavirus Helpline on 1800 020 808 for information and advice about COVID-19.

You call also call the Older Persons COVID-19 support line on 1800 171 866 if you would like to talk to someone about your health and well-being during this time

How can we assist

Please call us on 9498 4800 if you have any queries regarding your services or disruption to services during this time.